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Privacy Policy

Last Updated: March 2026

At TechCares, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect information necessary to provide high-quality IT support and technology services. This may include:

  • Identity Information: Names, job titles, and business names.
  • Contact Information: Email addresses, Australian phone numbers, and physical business addresses.
  • Technical Information: IP addresses, device identifiers, and network logs required for hardware support and cybersecurity monitoring.
  • Billing Data: Credit card details or bank account information for service processing (stored securely via third-party payment gateways).
2. How We Collect Your Data

We collect personal information directly from you when you:

  • Enquire about our services via our website or phone.
  • Engage us for IT support, hardware procurement, or website design.
  • Sign up for a managed service agreement or newsletter.
  • Provide us with access to your systems for technical troubleshooting.
3. Use of Information

TechCare uses your information to:

  • Deliver and manage your IT infrastructure and support services.
  • Customise and maintain your website and domain registrations.
  • Provide proactive cybersecurity monitoring and data protection.
  • Process payments and manage your account.
  • Communicate technical updates, security alerts, or service improvements.
4. Disclosure of Information

We do not sell your data. We only disclose your information to third parties when necessary, such as:

  • Authorised Partners: Cloud providers (e.g., Microsoft, Google) or hardware distributors for procurement.
  • Legal Requirements: When required by Australian law or a court order.
  • Security: To protect against fraud or verify compliance with Australian data standards.
5. Data Security

We take significant steps to protect your data from unauthorised access, modification, or disclosure. As a technology provider, we utilise industry-standard encryption, secure firewalls, and multi-factor authentication (MFA). While we strive for maximum security, no method of transmission over the internet is 100% secure.

6. Access and Correction

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you. If you believe any information we hold is inaccurate or out of date, please contact us at support@techcares.com.au to request a correction.

7. Overseas Disclosure

Some of our cloud-based service providers (such as Microsoft 365 or AWS) may store data on servers located outside of Australia. We take reasonable steps to ensure these providers comply with privacy standards similar to those in Australia.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Australian law. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint regarding your privacy, please contact: support@techcares.com.au