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Terms and Conditions

Last Updated: March 2026

Welcome to TechCares. These Terms and Conditions govern the agreement between TechCares (“we”, “us”, or “our”) and the client (“you” or “your”) for the provision of IT support, website design, cybersecurity, and hardware services.

By engaging our services or using our website (techcares.com.au), you agree to be bound by these terms.

1. Services and Scope

TechCares agrees to provide the services outlined in your specific Service Agreement or Quote. Any changes to the scope of work must be agreed upon in writing. While we strive for excellence, IT environments are complex; we do not guarantee that any service will be 100% error-free or uninterrupted.

2. Fees and Payment

  • Quotes: All quotes are valid for 30 days unless otherwise stated.

  • Payment Terms: Invoices are payable within 14 days of the invoice date.

  • Deposits: Custom Website Design and Hardware Procurement require an upfront deposit of  50% before work commences.

  • Late Payments: We reserve the right to suspend services or domain hosting if accounts remain unpaid beyond the due date.

3. Hardware Procurement

When TechCares sources hardware on your behalf:

  • Title of the goods passes to you only once full payment is received.

  • All hardware is subject to the manufacturer’s warranty. TechCares provides the setup service but is not the manufacturer.

4. Client Responsibilities

To provide effective support, you agree to:

  • Provide timely access to your premises, systems, and passwords as required.

  • Maintain legal versions of all third-party software.

  • Nominate a primary point of contact for technical approvals.

5. Data Backup and Loss

While TechCares implements professional data protection and backup solutions, the ultimate responsibility for data remains with the Client. We are not liable for any loss of data, profits, or business interruption resulting from system failures, cyber-attacks, or hardware malfunctions. We strongly recommend regular off-site backups which we can manage as part of a service plan.

6. Intellectual Property

  • Web Design: Upon full payment, the ownership of the website design and content is transferred to you. TechCares retains the right to use the project in our portfolio.

  • Software/Tools: Any proprietary tools or scripts used by TechCares to manage your systems remain the property of TechCares.

7. Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law, TechCares’ liability for any breach of a consumer guarantee is limited to:

  • Supplying the services again; or

  • Paying the cost of having the services supplied again. We are not liable for consequential, indirect, or special losses.

8. Confidentiality

Both parties agree to keep all business information, passwords, and trade secrets confidential during and after the term of this agreement. We will only disclose information as required by Australian law or to authorised third-party vendors (e.g., Microsoft) necessary for your service setup.

9. Termination

Either party may terminate a managed service agreement by providing 30 days’ written notice. Upon termination, all outstanding invoices become immediately payable, and we will provide reasonable assistance to transition your data to a new provider at our standard hourly rates.

10. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved within the courts of that jurisdiction.