Payment Policy

All pricing is in Australian Dollars (AUD) and inclusive of GST, unless otherwise stated.
Services are provided in accordance with the agreed Service Level Agreement (SLA) and Master Services Agreement (MSA) (if applicable).
Pricing is based on the defined scope of services. Any work outside the agreed scope (out-of-scope work) will be:
- Quoted separately, or
- Charged at the standard hourly rate.
TechCares reserves the right to review and adjust pricing with 30 days’ written notice for ongoing services.

Onboarding / Setup Fees: May apply for new managed service clients and must be paid prior to service commencement.
Project Work (including migrations, deployments, web development):
- Requires a 50% upfront deposit.
- The remaining balance is payable upon milestone completion or prior to final delivery, as agreed.
Work will not commence until all required upfront payments are received.

Managed IT services are billed on a recurring monthly basis, in advance unless otherwise agreed.
Billing is based on:
- Per-user, per-device, or fixed monthly pricing (as per agreement).
Any changes in user count, device count, or service inclusions may result in pro-rata billing adjustments.

Standard Terms: Net 7 days from invoice date unless otherwise specified in writing.
Payments may be made via EFT, credit card, or other approved methods.
TechCares may require direct debit or automatic payment arrangements for ongoing managed services.

Accounts 7 days overdue may incur a $35 administration fee.
Accounts 30 days overdue may:
- Accrue interest at 10% per annum, calculated daily.
- Be escalated for collection, with recovery costs payable by the customer where permitted by law.

TechCares reserves the right to suspend or limit services for overdue accounts, including:
- Remote monitoring and management (RMM)
- Helpdesk support
- Backup services
- Cloud services and hosting
Critical systems or security services may be maintained at TechCares’ discretion to mitigate risk.

Suspended services will only be restored once:
- All outstanding amounts are paid in full, and
- A reconnection or reinstatement fee (if applicable) is paid.

Hardware Purchases:
- Items over $500 require full upfront payment.
- Ownership does not transfer until full payment is received.
Software Licensing & Subscriptions:
- Billed in advance and are non-refundable once provisioned.
- May be subject to vendor terms (e.g., Microsoft, antivirus, SaaS platforms).

No refunds are provided for services already delivered, except where required under the Australian Consumer Law (ACL).
Where SLA targets are not met, remedies may include:
- Service credits, applied to future invoices (if defined in SLA), rather than refunds.

Returns and faults are handled in accordance with:
- Manufacturer warranties, and
- The Australian Consumer Law.

Managed services are typically provided under a minimum contract term (e.g., 12 months), unless otherwise agreed.

A minimum of 30 days’ written notice is required for cancellation.
Early termination (within contract term) may result in:
- Payment of the remaining contract value, or
- An agreed termination fee.

Upon termination:
- TechCares will provide reasonable assistance for transition (chargeable).
- Access to systems, backups, or platforms may be revoked once obligations are settled.

Any invoice disputes must be raised in writing within 5 business days of the invoice date.
Undisputed portions of invoices must still be paid in accordance with the payment terms.

This policy operates in accordance with the Australian Consumer Law (ACL) and relevant state legislation.
Nothing in this agreement excludes, restricts, or modifies any rights or remedies available under law.

TechCares reserves the right to:
- Withhold services, deliverables, or access where payment obligations are not met.
- Amend this policy with reasonable notice.
Customers are responsible for ensuring valid billing details and timely payments.